Privacy Policy

Overview

Look, we get it - nobody actually reads these things. But here's the deal: at Obsidry Empire Fitness, we're not about selling your data or doing shady stuff behind your back. This policy breaks down what info we collect when you train with us, sign up for programs, or just browse our site.

We're based in Vancouver, BC, Canada, so we follow all the privacy laws that apply here including PIPEDA (Personal Information Protection and Electronic Documents Act). We take this seriously because trust is everything in our community.

Bottom line? We collect what we need to run a top-notch training facility and provide you with the best coaching experience. Nothing more, nothing less.

Information We Collect

Personal Details You Give Us

When you become part of the Empire, we'll ask for stuff like:

• Name, email, phone number, and address
• Date of birth (gotta make sure you're old enough to lift with us)
• Emergency contact info (safety first)
• Payment and billing details for memberships
• Health history and fitness goals (helps us keep you safe and crushing PRs)
• Dietary restrictions if you're working with our nutrition team

Stuff We Automatically Collect

Like most websites, we grab some technical data:

• IP address and browser type
• How you navigate our site (which pages you check out)
• Device info and operating system
• Time and date of your visits

Training & Performance Data

If you're working with our coaches, we track:

• Workout performance and progress metrics
• Attendance records for classes and sessions
• Body composition measurements (if you opt in)
• Training notes from your coaches

How We Use Your Information

We're not collecting this stuff just to have it sitting around. Here's what we actually do with it:

Who We Share Information With

We're not out here selling your data to random companies. Here's the short list of who might see your info:

Service Providers

We work with trusted companies that help us run things - payment processors, email platforms, scheduling software, that kind of thing. They only get what they need to do their job and they're contractually required to keep it secure.

Legal Requirements

If the law says we gotta hand over info (like a court order or legal investigation), we'll comply. We'll also share info if we genuinely believe it's necessary to prevent harm or protect someone's safety.

Business Transfers

In the unlikely event that we sell the gym or merge with another business, your info would be part of that transfer. But you'd be notified and the new owners would have to honor this privacy policy.

With Your Permission

Sometimes we might want to share success stories, testimonials, or progress photos. We'll always ask first and get your explicit consent before posting anything publicly.

How We Keep Your Data Safe

Security isn't just about locking the weights room at night. We take digital security seriously too:

• Encrypted connections (SSL) when you're on our website
• Secure payment processing - we don't store your full credit card numbers
• Limited access - only staff who need your info to do their jobs can see it
• Regular security updates and backups
• Password-protected systems and secure servers

That said, no system is 100% bulletproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If there's ever a breach that affects you, we'll let you know ASAP.

Cookies & Tracking Technologies

Yeah, we use cookies. Not the protein kind unfortunately.

Our website uses cookies and similar tech to remember your preferences, keep you logged in, and understand how people use the site. Most browsers let you control cookies through settings - you can block them or get alerts when they're being set.

Types of Cookies We Use

• Essential Cookies: Needed for the site to work properly (login, booking system)
• Analytics Cookies: Help us see which pages people visit and how they use the site
• Preference Cookies: Remember your settings and choices

We don't use cookies for creepy targeted advertising. Just the basics to make your experience better.

Your Privacy Rights

Under Canadian privacy law, you've got some solid rights when it comes to your personal info:

To exercise any of these rights, just shoot us an email at info@obsidrynempire.info or call us at (604) 555-2847. We'll need to verify it's actually you before making changes, but we'll get it sorted quickly.

How Long We Keep Your Data

We don't keep your info forever. Here's generally how long we hold onto different types of data:

• Active Memberships: As long as you're training with us, plus up to 2 years after you leave (for records and potential returns)
• Financial Records: 7 years (Canadian tax law requirement)
• Health & Safety Info: 7 years after your last visit
• Marketing Lists: Until you unsubscribe or we haven't heard from you in 3 years
• Website Analytics: Typically 26 months, then it's deleted

After these periods, we securely delete or anonymize the data. If you want us to delete something sooner, just ask.

Children's Privacy

Our programs are designed for adults (18+) and teens training under parental supervision. If you're under 18, we need a parent or guardian's consent before collecting any personal info.

For youth athletes (ages 14-17), we require a parent or guardian to complete registration forms and provide emergency contact information. We don't knowingly collect data from kids under 14 without explicit parental consent.

Parents - if you think we've collected info about your child without proper consent, contact us immediately and we'll delete it.

Changes to This Policy

We might update this policy occasionally as we grow, add services, or if privacy laws change. When we make significant changes, we'll let you know via:

• Email notification to all active members
• A notice on our website homepage
• Signs posted in the gym

The "Last Updated" date at the top of this page shows when the most recent changes were made. We'd recommend checking back every now and then, but we'll make sure you know about anything important.